Returns & Exchanges
At Cloak Auto our goal is that you are completely satisfied with your purchase. We take pride in the quality and craftsmanship of all the products we offer. If you are not completely satisfied with your purchase, please review our policy and procedures below and contact us within 30 days of your order being received.
Returns, Exchanges and Cancellations Policy
If you are not completely satisfied with your purchase, please contact Cloak Auto within 30 days of receipt. The following applies to all returns, exchanges and cancellations.
- Products must be in original packaging and in first quality condition.
- Used, soiled or damaged items are non-returnable.
- All Returns require a valid Return Authorization (RA) number. Shipments received without RA numbers will not be accepted.
- Cancellations must be made within 48 hours to receive full credit.
- Exchanges and Returns may be subject to a restocking fee of up to 20%.
- Shipping fees are non-refundable.
- Any customs, duties, and brokerage charges incurred during shipping (to a destination outside of the US) are non-refundable.
- The customer is responsible for the return shipping on all returns and exchanges unless there is a manufacturer error or defect.
- Most custom items are non-returnable and non-exchangeable unless there is a manufacturer error or defect. Please see the “Non-Returnable Products” listed below.
- Custom Covers and Accessories
- Covers with Custom Embroidery or Logos
- Used, Soiled or Damaged Items
- Specially Cut or Modified Covers
Returns and Exchanges Procedure
To return an item, first review our policy above to confirm your item is returnable, then request an RA number by contacting us in one of the following ways:
- Email: CustomerService@CloakAuto.com
- Call us at (800) 884-6505 ext. 599
Please provide your name, the item or items you would like to return and the reason for returning. Allow 24 to 48 hours for processing return information.
Defective, Damaged, or Incorrect Products
If your item arrived damaged, defective, or is a different item than what you ordered please contact us as soon as possible. We will correct any issues with your order in a timely manner. Cloak Auto is not responsible for incorrectly ordered items. However, we are happy to assist you in correcting your order.
Refunds & Credits
After your return is received and inspected, Cloak Auto will issue a refund, less any applicable shipping charges or restocking fees, via the original payment method. Once received, inspections may take up to 5 business days. Once the refund is issued, please note that it can take between 3 to 5 business days for the credit to post to your account.
375 Redondo Ave, Suite 1091
Long Beach, CA 90814
(800) 884-6505 ext. 599
All Car Cloak performance products, electronics, and services are fully warranted for defects in material and workmanship for a period of 1 year from the date of purchase.